First citizens Bank of America (FCA), Wells Fargo, Capital One, and Bank of Nova Scotia (BNS) have all recently announced new initiatives aimed at increasing customer service and reducing fraud, as they look to expand their customer base.
However, a new survey conducted by First Citizens Bank suggests that some of these banks are still lacking in the areas of customer service, customer loyalty, and customer support.
The survey, commissioned by First Citizen Bank, asked respondents if they had ever had an issue with a bank, and whether the problem had been resolved by contacting a bank support representative.
Respondents were also asked whether they would recommend a bank to friends, family, or colleagues.
According to the survey, only four of the bank’s 17 financial institutions responded, with the largest, First Citizens National Bank, missing out on all three of these categories.
According a statement from First Citizen, “First Citizens Bank of Dallas is committed to providing an environment where our customers feel comfortable and confident with their banking decisions.
We continue to work with the customer support team to improve our services and ensure they are the best possible bank for their needs.”
First Citizens National, which is also the largest lender in the United States, is an entity that has become a key player in the US banking industry, with several banks, such as JPMorgan Chase, HSBC, and Morgan Stanley, also serving the US.
First Citizens is also a subsidiary of First Citizens Financial Group, which owns several other financial institutions in the country, including Wells Fargo.
In the survey responses, the majority of respondents said that they would strongly recommend First Citizens for their own banking needs.
“We have made significant progress in the last year to improve customer service as well as customer loyalty and customer service,” First Citizens said in a statement.
“Our banking team is working tirelessly to improve all aspects of our bank to help our customers achieve their goals.”
First Citizen Bank said in the statement that its customer service team has improved substantially since it first began offering the survey in 2015, and that it is committed “to improving our customer service over the next five years.”
“The survey results provide us with valuable information to improve the bank and our customer support services, and to help First Citizens to better serve our customers,” the bank said.
“We are confident that we will continue to make significant improvements in the future.”
The survey was conducted in early April, and the results have been released to the public.
According to the statement, the survey results are based on 1,938 First Citizens bank customers, and include data from over 6,000 responses.
The survey was also conducted by research firm EMC Research.